TAAG MEDIA

Dedicated and Shared Support

Our agency offers two support models: Dedicated Support for consistent, scheduled assistance and Shared Support for flexible, on-demand help, each designed to fit your operational needs

Dedicated Team

How Dedicated Support Works

With Dedicated Support, you’re assigned a consistent team that works exclusively for your business. The team is available during set hours agreed upon in advance, ensuring they’re ready to assist whenever you need them. You interact with the same group of people, who become familiar with your needs over time. This model operates on a fixed schedule, providing predictable and steady availability tailored to your requirements.

Shared Team

How Shared Support Works

Shared Support connects you to a pooled team that handles requests on an as-needed basis. You submit your tasks (tickets) whenever an issue arises, and the team addresses them one by one based on their complexity and order of arrival. For quicker resolutions, you can opt for priority handling to move your request to the front of the line. Phone assistance is available as an optional add-on, and you only engage the team when you have a specific need, making it flexible and on-demand.

How Premium Ticket (Priority Support) Works?

The Premium Ticket Add-On is an upgrade available for clients using Shared Support who need faster responses and prioritized handling. When you choose this option, your submitted tasks (tickets) are moved ahead of standard requests in the queue, ensuring they’re addressed sooner by the shared team.

The add-on applies a surcharge of 50% to the base ticket rate, reflecting the expedited service. This model operates within the same flexible, on-demand framework of Shared Support, giving you the ability to accelerate resolution times as needed.