eCommerce Customer Support

A dedicated support team for your eCommerce brand, ensuring quick resolutions and exceptional service.

Solutions

Shopify / Amazon

Order Taking

Social Media Replies

Phone, Email And Live Chat Answering

🛒 Order Assistance & Tracking – Helping customers track their orders, update details, and resolve shipping issues.

📦 Returns & Refunds Management – Handling return requests, refunds, and exchange inquiries efficiently.

💬 Live Chat & Instant Support – Engaging customers in real-time through live chat for quick problem resolution.

📧 Email & Social Media Support – Responding professionally to inquiries, complaints, and feedback across multiple channels.

📞 24/7 Call Support – Providing round-the-clock phone assistance to enhance customer satisfaction.

📚 Product Inquiry Handling – Answering product-related questions to drive informed purchasing decisions.

🎯 Proactive Customer Engagement – Offering personalized recommendations and solutions to improve customer experience.

📊 Customer Feedback & Satisfaction Tracking – Gathering and analyzing feedback to optimize service quality.

👥 Flexible Support Options – Choose between shared or dedicated teams based on your business size and needs.

🤖 AI Call Center Option – “I-TAAG” AI customer service available at an additional cost.

Your customers need the best. I-TAAG stands out from the rest.

A dedicated customer support team for your business, managing all customer interactions. Let us be your customer service department.

Get a shared customer support team to manage your customer service needs—professional and responsive assistance at all times.